We believe very strongly in our customers’ right to privacy. Our customer records are not for sale or trade, and we will not disclose our customer data to any third party except as may be required by law.
Any information that you provide to us is held in strict confidence. This includes your contact information, as well as any data that you supply to us in the course of a technical support interaction.
When you make use of our Website, some information is collected incidentally such as:
Our website uses browser cookies in order to gather information on usage patterns.
Our servers maintain industry-standard logs of their activity: web page visits, including IP address, Referer: header, and user-agent; envelope information of e-mail sent and received; and the like.
Observatory uses unaffiliated web services for its Virtual Observatory. All communication is direct – it never goes through our servers. To use some features, you may be asked to provide a user name and password for these services. This information is stored locally on your computer and is encrypted in its keychain. It is transmitted over a secure connection to the target service only, never to us. You should be careful about providing your password to others – you are responsible for the actions of anyone you’ve shared your password with. We will never ask for your password.
If you’d like to help us improve future versions of Observatory for you and others, you can choose to send us anonymous information about your system and Observatory usage. The kind of information sent is
No personal information, images, folder or file names, image coordinates or anything that identifies you or the projects you are working on is ever collected.
If you prefer not to submit your diagnostics and usage data, no problem – simply disable this option in the General preference pane.
Last Updated May 26, 2019